At Nike Fashion Sales, we want you to love your premium activewear and fashion pieces as much as we do. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Style-Savvy Shopping Experience

Our return policy reflects our commitment to providing fashion-forward customers with the same premium experience whether you’re shopping for performance tops, footwear, or our curated dresses collection.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: Please return in original packaging when possible

Non-Returnable Items

To maintain hygiene standards, the following items from our collection cannot be returned:

  • Underwear & Nightwear (for hygiene reasons)
  • Swimwear (if hygiene seals have been removed)
  • Face + Body products (skincare and personal care items)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nike Fashion Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size/Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify item)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

Step 3: Ship Your Return

Package your item securely and include:

  • Completed return form (included in your original shipment)
  • Original receipt or order confirmation

Note: International customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable except in cases of defective or incorrect items.

Exchanges

For size exchanges on eligible items:

  • We’ll ship your replacement once we receive your return
  • Expedited shipping available for an additional fee
  • Price differences will be charged/refunded as needed

Premium Activewear Deserves Premium Service

Our returns process is designed to be as effortless as your workout in our performance gear. While we stand behind the quality of our Nike styles, we understand that sometimes an exchange or return is needed to ensure your complete satisfaction.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label and expedite your replacement

Contact Our Style Experts

For any questions about our returns policy:

Email: [email protected]
Hours: Monday-Friday, 9 AM to 5 PM CST

Now that you know our hassle-free return process, why not explore our latest collection of knitwear & sweats or performance outerwear? Shop with confidence knowing we’ve got your back!